FAQ's
1. What products do you sell?
We offer handcrafted candles, stylish hats, African sponges, custom magnets, magnet-making kits, and magnet materials.
2. How do I create a custom magnet?
You can upload your photo or design in the Custom Magnets section. We’ll create your personalized magnet and ship it to you.
3. Can I order magnets in bulk?
Yes! We offer magnet materials and magnet-making kits in bulk quantities. Check the product pages for details.
4. What are your candles made of?
Our candles are Nigerian-inspired, hand-poured, and made with a clean-burning Coconut Hybrid wax blend, designed to provide soothing scents and cozy ambiance.
5. How long does shipping take?
Domestic shipping usually takes 3-7 business days. International shipping may take 10-20 business days depending on location.
6. Do you offer returns or exchanges?
Returns or exchanges are accepted within 14 days of delivery for unused items. Custom magnets cannot be returned unless defective.
7. Can I request a specific scent for candles?
Our candles are pre-scented with signature fragrances inspired by Nigerian culture. Currently, scent customization is not available.
8. How do I care for my magnets and magnet kits?
Keep magnets away from extreme heat and moisture. Follow kit instructions carefully for best results.
9. Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary by destination.
10. How can I contact you for support?
You can reach us anytime at info@ChilasAroma.com. We usually respond within 24 hours.